Conversations provides contextual chat inside Retail+. Discussions stay anchored to the thing you’re looking at — a product, category, department, space, store cluster or task — so decisions don’t get lost across messages, screenshots and meeting notes.
A typical day with Conversations — fewer side channels, more clarity in context
- Morning
- A store team flags an issue on a specific category view, inside the app.
- Context is automatic — no screenshots required.
- Noon
- A category manager replies with the decision and the rationale, attached to the same view.
- The team doesn’t have to guess what the decision referred to.
- Afternoon
- A supplier joins the thread (where appropriate) to confirm changes to promo mechanics or supply.
- External collaboration becomes controlled and traceable.
- Evening
- Someone asks “why did we change that?” and the answer is already there, in the right place.
- Decisions stay findable long after the moment has passed.
<ROI Calculator>
Impact across your team
Conversations reduces fragmentation: fewer tools, fewer lost decisions, smoother handovers.
- CEOs
- Better organisational clarity. Less drift between intent and execution.
- COOs
- Faster issue resolution because questions, context and decisions stay together.
- Store Managers
- Less back-and-forth. Faster answers while you’re on the floor.
- Buying Managers
- Cleaner internal alignment on supplier decisions and fewer repeated questions.
- Category Managers
- Better continuity across weeks and across teams because context stays attached to the work.
