At a glance
- Use Hank to identify declining departments and rank the worst performers.
- Drill into categories and products to pinpoint what’s driving the decline.
- Turn the turnaround plan into lists and tasks stores can execute.
How it works
- Ask Hank to find the decline
“Are there any departments that have declining sales?”
- Ask Hank to rank the problem
“Can you draw up a table showing the worst performing department in descending order?”
- Select the focus
- Pick the top 1–3 departments (decision point: severity vs scale).
- Drill to the driver
- Go department → categories → products to identify what’s dragging performance.
- Build the turnaround list
- Create a short list of “must-win” lines and “needs review” lines.
- Assign actions and re-check
- Push store tasks for execution fixes, then confirm movement in the next trading check.
What you get
- Less time arguing about what happened; more time reversing the trend.
- A repeatable turnaround rhythm that doesn’t depend on heroics.
- Scenario example: if this workflow delivers 5–15 bps of margin improvement, that’s ~$15k–$45k GP per store/year (under stated assumptions).
Scenario example uses $30m turnover; illustrative only.
